How Can We
Help You?

Find answers in our documentation or reach out to our support team.

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Documentation

Step-by-step guides for using each template and tool.

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FAQs

Quick answers to the most common questions.

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Can't find what you need? Email our team directly.

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Tool Documentation

Walkthrough guides for getting the most out of your tools

Template Bundle Setup

How to download, install, and configure your roofing templates.

  • Download & extraction
  • Excel setup
  • Customizing for your business
  • Entering your pricing

Estimating Checklist Usage

Guide to using the comprehensive estimating checklist effectively.

  • Checklist overview
  • Customizing line items
  • Project-specific adjustments
  • Common missed items

Proposal Templates

Creating professional proposals that win more bids.

  • Template selection
  • Customization tips
  • Scope of work language
  • Terms and conditions

Material Calculators

Using built-in calculators for accurate material takeoffs.

  • Waste factor settings
  • Coverage rate tables
  • Unit conversions
  • Quantity verification

Labor Worksheets

Configuring labor burden and productivity rates.

  • Burden calculation
  • Crew productivity
  • Regional adjustments
  • Overtime factors

Troubleshooting

Common issues and how to resolve them quickly.

  • Excel compatibility
  • Formula errors
  • Printing issues
  • Data recovery

Frequently Asked Questions

What format are the templates in?

All templates are in Microsoft Excel format (.xlsx), compatible with Excel 2016 and later, as well as Google Sheets. They work on both Windows and Mac.

Can I customize the templates for my business?

Yes, all templates are fully editable. You can add your company logo, adjust pricing, add or remove line items, and customize formulas to match your workflow.

How do I download my purchase?

After purchase, you'll receive an email with download links. You can also access your purchases anytime by logging into your account dashboard.

Do updates require a new purchase?

No, all purchases include lifetime updates. When we release an updated version, you can download it for free using the same link or from your dashboard.

Can I use the templates on multiple computers?

Yes, you can install and use the templates on all computers within your business. The license is per-business, not per-device.

What if I need help with a specific project?

For project-specific questions, you can email our support team. BidShield Pro members also have access to monthly Q&A sessions for personalized guidance.

How do I request a refund?

Email support@bidshield.co within 30 days of purchase. We offer a no-questions-asked refund policy on all products.

Do you offer phone support?

We provide email support for all customers and priority email support for BidShield Pro members. Phone consultations are available for enterprise customers.

Still Need Help?

Our support team typically responds within 24 hours on business days.

Contact Support

Email: support@bidshield.co